PuffinReach Privacy Policy

Introduction

Flowy LLC (“PuffinReach,” “Company,” “us,” or “We”) respects your privacy and is committed to protecting it through this policy. PuffinReach values the privacy of users of our website, and we believe it is important for you to know how we handle the information we receive from or about you.

This policy describes the types of information we may collect from you or that you may provide when you use our services, visit our website at https://puffinreach.com, and related websites, subdomains, tools (including but not limited to mobile applications), software, or other services (collectively, the “Platform”).

This policy applies to information we collect:

• On this Platform, including on or through any website or software application related to this Platform.
• In email, text, and other electronic messages between you and this Platform.
• Through mobile and desktop applications you download to access this Platform, if applicable.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Platform. Our customers are solely responsible for collection of data from their contacts and obtaining and maintaining the appropriate consents and safeguards.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platform. By accessing or using this Platform, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Platform is not intended for children under 18 years of age. No one under age 18 may provide any information to us through use of the Platform. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Platform, register on the Platform, make any purchases through the Platform, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

Information We Collect and How We Collect It

We collect several types of information from and about users of our Platform, including:

• Directly from you: Information you provide by filling in forms on our Platform, setting up an account, communicating with us, or carrying out transactions.
• From third-party platforms: Information from accounts you link to our Platform, such as Google accounts.
• Through automated technologies: As you navigate through our Platform, we may use automatic data collection technologies to collect information about your equipment, Browse actions, and patterns. This includes cookies, web beacons, and other tracking technologies.
• From third parties: We may receive information from our business partners, advertising networks, and data providers.

When we receive personal data about you from our clients in order to provide our Platform, PuffinReach processes the personal data as instructed by our clients and in accordance with our contractual obligations. Our clients are responsible for complying with regulations or laws regarding notice, disclosure, and/or obtaining consent prior to transferring the personal data to us for processing.

Information from Google APIs

To provide and enhance our services, PuffinReach allows you to connect your Google account. By doing so, you grant us access to specific data from the Google APIs. Our handling of this data is strictly governed by this policy and the requirements set by Google.

What We Access (Scopes)

PuffinReach requests access to the following Google API scopes:

• https://www.googleapis.com/auth/userinfo.email: Your Email Address. We use this to identify you as a unique user and to establish your PuffinReach account.
• https://www.googleapis.com/auth/userinfo.profile: Your Basic Profile Information. We access your name and profile picture to personalize your experience within the app (e.g., displaying your name in the dashboard).
• https://www.googleapis.com/auth/gmail.send: Permission to Send Emails. This allows our application to send emails on your behalf, which is a core function for running your outreach campaigns from the PuffinReach platform.
• https://www.googleapis.com/auth/gmail.modify: Permission to Read and Modify Your Emails. This scope is used to scan your inbox for replies to your campaigns and to apply labels (e.g., mark as read) to organize emails sent through our platform. This helps us provide you with accurate tracking and analytics.

Limited Use Disclosure

PuffinReach's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We will not use or transfer your data for serving advertisements, including personalized, retargeted, or interest-based ads.
• We will not sell your data to any third parties, such as data brokers.
• We will not allow humans to read your data unless we have your affirmative agreement for specific messages, it is necessary for security purposes (such as investigating abuse), to comply with applicable law, or for our internal operations, and even then, only when the data has been de-identified and aggregated.
• Our use of the data is strictly limited to providing or improving the user-facing features of PuffinReach.

Data Security and Revocation

Your Google data is handled securely, as described in our "Data Security" section. You can revoke PuffinReach's access to your Google account at any time via the Google Security Settings page. If you revoke access or delete your PuffinReach account, you may contact us at [email protected] to request the deletion of all your stored Google data.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your Browse actions and patterns, including:

• Details of your visits to our Platform, including traffic data, location data, logs, and other communication data.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data but we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Platform and to deliver a better and more personalized service.

Technologies we use may include cookies, web beacons, pixels, and scripts to track user behavior, analyze trends, and administer the site.

Third-Party Use of Cookies and Tracking Technologies

Some content or applications on the Platform are served by third parties, including advertisers, ad networks, content providers, and application providers (like analytics services). These third parties may use cookies and other tracking technologies to collect information about you when you use our website. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Present our Platform and its contents to you.
• Provide you with information, products, or services that you request from us.
• Fulfill orders and any other purpose for which you provide it.
• Provide you with notices about your account and/or subscription.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• Notify you about changes to our Platform or any products or services we offer.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide to:

• Our subsidiaries and affiliates.
• Contractors, service providers, and other third parties we use to support our business (e.g., payment processors, hosting providers).
• A buyer or other successor in the event of a merger, divestiture, or other sale or transfer of some or all of Flowy LLC’s assets.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

Your Choices and Rights

We strive to provide you with choices regarding your personal information. You may have the right to access, correct, or delete your information, and to opt out of certain processing.

• Tracking Technologies: You can set your browser to refuse all or some browser cookies. If you disable cookies, some parts of this site may be inaccessible or not function properly.
• Promotional Offers: You can opt-out of receiving promotional emails by using the unsubscribe link in the email or by contacting us.

Depending on your location, you may have rights under various state privacy laws (such as CCPA, CPA, VCDPA, etc.) or international regulations like the GDPR. These rights may include the right to access, delete, or obtain a portable copy of your information. To exercise any rights applicable to you, please contact us.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. You are responsible for keeping your password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee its security. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the address specified in your account or through a notice on the Platform. The date the privacy policy was last revised is identified at the top of the page.